The definitions and rules of interpretation in this clause apply in these terms and conditions.
Acceptance: the acceptance or deemed acceptance of the Site by the Customer under clause 7.
Acceptance Tests: any tests that the Supplier deems necessary from time to time in respect of the Site.
Contract: the Customer's purchase order and the Supplier's acceptance of it under condition 3.
Customer: the person, firm or company who purchases Services from the Supplier.
Customer's Project Manager: the Customer's manager for the Project appointed in accordance with condition 5.1(a).
Deliverables: all products and materials including any site developed by the Supplier in relation to the Project in any media, including, without limitation, computer programs, data, diagrams, reports and specifications (including drafts).
Platform Charges: the monthly charges set out in Contract or, where no amount is specified the supplier's current charges calculated in accordance with its standard current price list from time to time.
Platform Services: any website hosting maintenance and updating services or any other services that the Supplier may agree to supply the Customer from time to time and details of which will be set out in a Platform Package or Project Plan (as applicable).
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, trade names, domain names, rights in get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including without limitation know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered, and including without limitation all applications for, and renewals or extensions of, such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Customer Materials: the content provided by the Customer to the Supplier from time to time.
Platform Package: means one of the Platform packages offered from time to time by the Supplier and as selected and ordered by the Customer.
Pre-existing Materials: third party materials and software which existed before the commencement of the Project.
Project: the project as described in the Project Plan.
Project Milestone: a date by which a part of the Project is estimated to be completed, as set out in the Project Plan.
Project Plan: the plan (or in the absence of any plan the description contained in the quotation issued by the Supplier in respect of the Project) describing the Project and any Site specifications and setting out the estimated timetable (including without limitation Project Milestones) and responsibilities of each of the parties for, or in connection with, the provision of the Services by the Supplier in accordance with the Contract.
Services: the services to be provided by the Supplier under the Contract which may include without limitation Platform Services.
Site: any website produced for the Customer by the Supplier or hosted by the Supplier in accordance with the Project Plan.
Supplier: Cowshed Works Limited.
Supplier's Project Manager: the Supplier's manager for the Project, appointed in accordance with condition 4.3.
Third Party Service Provider: a third party who provides any service or services which are used in the provision of the Services.
VAT: value added tax chargeable under English law for the time being and any similar additional tax.
Website Build Services: the services related to the build of the Site for the Customer more particularly set out in the Project Plan.
1.2 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.3 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
1.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural include the singular.
1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
1.6 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.
2.1 These conditions shall:
2.2 No addition to, variation of, exclusion or attempted exclusion of any term of the Contract shall be binding on the Supplier unless in writing and signed by a duly authorised representative of the Supplier.
The Customer's purchase order constitutes an offer by the Customer to purchase the Services specified in a quotation issued by the Supplier accordingly, the issue of an order confirmation by the Supplier, or the Supplier's commencement or execution of work shall establish a contract for the supply and purchase of those Services on these conditions. The Customer's standard terms and conditions (if any) attached to, enclosed with, or referred to in, the purchase order shall not govern the Contract.
4.1 The Supplier shall use reasonable endeavours to manage and complete the Project, and to deliver the Deliverables to the Customer, in accordance in all material respects with the Project Plan.
4.2 The Supplier shall use reasonable endeavours to meet the performance dates specified in the Project Plan, but any such dates shall be estimates only and time shall not be of the essence of the Contract.
4.3 The Supplier shall appoint the Supplier's Project Manager who shall have authority to contractually bind the Supplier on all matters relating to the Project. The Supplier shall use reasonable endeavours to ensure that the same person acts as Supplier's Project Manager throughout the Project, but may replace him from time to time where reasonably necessary in the interests of the Supplier's business.
4.4 These conditions set out the full extent of the Suppliers obligations and liabilities in respect of the supply of the Services. All conditions, warranties or other terms concerning the Services which might otherwise be implied into this agreement (whether by statute or otherwise) are hereby expressly excluded. Nothing in this clause shall limit or exclude any statutory rights of any Customer acting as a consumer.
4.5 The Supplier shall not be liable, directly or indirectly for any damage or loss incurred or alleged to have incurred as a result of any virus, Trojan, worm, malware of similar and the Customer accepts and agrees that it is the Customers own responsibility to adequately protect its systems.
4.6 The Customer shall not be provided with back up services unless such services are specifically set out in the Project Plan or Platform Package. To the extent that back up services do form part of the agreed Services the Supplier shall only hold such data back-ups for a 28 day period unless otherwise agreed in writing.
5.1 The Customer shall:
5.2 Where the Supplier is providing Website Build Services:
5.2.1 the Customer must inform the Supplier prior to placing a purchase order if it does not intend on purchasing Platform Services from the Supplier.
5.2.2 If the Customer is using a third party provider to host, maintain or update the Site following completion of the Website Build Services the Customer warrants to the Supplier that such third party provider and its systems have sufficient skill, capability, processing and all other abilities to enable it to host the Site.
5.2.3 If the Supplier is not notified prior to the purchase order being raised that the Customer is not purchasing Platform Services from the Supplier in accordance with clause 5.2.1 then, to the extent that it later notifies the Supplier that this is the case, this shall constitute a Change and the provisions of clause 6 shall apply.
5.3 Where Platform Services are to be provided as part of the Services the Customer agrees:
5.4 If the Supplier's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer or the Customer's agents, sub-contractors or employees, the Customer shall in all circumstances be liable to pay to the Supplier on demand all reasonable costs, charges or losses sustained or incurred by it (including, without limitation, any direct or indirect consequential losses, loss of profit and loss of reputation, loss or damage to property, injury to or death of any person and loss of opportunity to deploy resources elsewhere), subject to the Supplier confirming such costs, charges and losses to the Customer in writing.
5.5 The Customer shall not, without the prior written consent of the Supplier, at any time from the date of the Contract to the expiry of six months after the completion of the Services, solicit or entice away from the Supplier or employ or attempt to employ any person who is, or has been, engaged as an employee or sub-contractor of the Supplier, except that the Customer shall not be in breach of this condition 5.4 if it hires an employee or sub-contractor of the Supplier as a result of a recruitment campaign not specifically targeted to any employees or sub-contractors of the Supplier.
5.6 Any consent given by the Supplier in accordance with condition 5.4 shall be subject to the Customer paying to the Supplier on demand a sum equivalent to 20% of the then current annual remuneration of the Supplier's employee or sub-contractor or, if higher, 20% of the annual remuneration to be paid by the Customer to such employee or sub-contractor.
6.1 The Customer's Project Manager and the Supplier's Project Manager shall endeavour to discuss matters relating to the Project at least once every four weeks. If either party wishes to change the scope of the Services, it shall submit details of the requested change to the other in writing.
6.2 If either party requests a change to the scope or execution of the Services, the Supplier shall, within a reasonable time, provide a written estimate to the Customer of:
6.3 If the Supplier requests a change to the scope of the Services, the Customer shall not unreasonably withhold or delay consent to it.
6.4 If the Customer wishes the Supplier to proceed with the change, the Supplier has no obligation to do so unless and until the parties have agreed in writing on the necessary variations to its charges, the Project Plan and any other relevant terms of the Contract to take account of the change.
7.1 The Acceptance Tests shall test compliance of the Deliverables with the Project Plan.
7.2 Subject to clause 7.4 the Supplier shall run the Acceptance Tests and Acceptance of the Deliverables shall occur when the Deliverables have passed the Acceptance Tests. The Supplier shall notify the Customer when the Acceptance Tests have been passed.
7.3 If any failure to pass the Acceptance Tests results from a defect which is caused by an act or omission of the Customer, or by one of the Customer’s sub-contractors or agents for whom the Supplier has no responsibility (Non-Supplier Defect), the Deliverables shall be deemed to have passed the Acceptance Tests notwithstanding such Non-Supplier Defect. The Supplier shall provide assistance reasonably requested by the Customer in remedying any Non-Supplier Defects by supplying additional services or products. If so requested, the Customer shall pay the Supplier in full for all such additional services and products at the Supplier’s then current fees and prices.
7.4 Acceptance of the Deliverables shall be deemed to have taken place upon the occurrence of any of the following events:
Where the Services to be supplied by the Supplier incorporate website Platform Services the following terms will apply:
8.1 The Supplier will provide the Platform Services in accordance with the Platform Package. The Supplier shall be under no obligation to provide any service that is not set out in the Order Confirmation and relevant Platform Package unless the Supplier agrees in writing to provide additional/amended services.
8.2 The Supplier shall update the Site with Customer Materials provided from time to time by the Customer to the extent covered by the Customers Platform Package. The Customer shall ensure that the Customer Materials do not infringe any applicable laws, regulations or third party rights (including material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred or acts of terrorism, menacing, blasphemous or in breach of an third party Intellectual Property Rights) (Inappropriate Content).
8.3 Where the Customer requires the Site to be updated and such updates are not covered by the Customers Platform Package the Supplier reserves the right to charge for such additional updates at its then current price list.
8.4 The Supplier shall grant the Customer access to its Customer designated platform (Cowshed Works Platform) in order to access its customer account information including support tickets, billing information, etc.. For the avoidance of doubt however the Supplier does not guarantee that the Cowshed Works Platform will be available 100% of the time and the Supplier shall not be liable for any delay or other loss or damage caused. Notwithstanding the forgoing the Supplier will use its reasonable endeavours to ensure that the Cowshed Works Platform is available for use.
8.5 The Supplier shall include only Customer Materials on the Site. The Customer acknowledges that the Supplier has no control over any content placed on the Site by visitors to the Site and does not purport to monitor the content of the Site. The Supplier reserves the rights to remove content from the Site where it reasonably suspects such content is Inappropriate Content. The Supplier shall notify the Customer promptly if it becomes aware of any allegations that any content on the Site may be Inappropriate Content.
8.6 The Supplier shall not be responsible for the accuracy and completeness of the Customer Materials.
8.7 The Customer shall indemnify the Supplier against all damages, losses and expenses arising as a result of any action or claim that the Customer Materials constitute Inappropriate Content.
8.8 The Supplier may include the statement “Designed/maintained/hosted by Cowshed Works Limited” on the home page of the Site in a form to be agreed.
8.9 For the avoidance of doubt the Supplier shall not be responsible for any time during which the Site (which incorporates the Cowshed Works Platform) is not available or for any loss or corruption of data caused by:-
8.10 Subject to 8.11 below unless stated in the Project Plan or otherwise agreed in writing the Platform Services shall be provided for a minimum term of 6 months. Thereafter either party may terminate the Platform Services at any time by giving not less than 2 months written notice.
8.11 Unless stated in the Project Plan or otherwise agreed in writing, where Website Build Services are provided by the Supplier and the Supplier has agreed that the Customer can pay for such Website Build Services on a monthly basis, the Platform Services shall be provided for a minimum term of 12 months. Thereafter either party may terminate the Platform Services at any time by giving not less than 2 months' written notice.
9.1 The Customer acknowledges and agrees that the Supplier may use Third Party Service Providers in its provision of the Services and/or Platform Services. Where the Supplier has notified the Customer that it is using a Third Party Service Provider then the Customer shall be responsible for ensuring it is satisfied with any Third Party Service Provider.
9.2 The Supplier shall use all reasonable endeavours to ensure that in relation to the Services/Platform Services, the Third Party Service Providers abide by the terms of their agreements with the Supplier. Notwithstanding the above:-
9.3 In addition to Third Party Service Providers engaged by the Supplier the Supplier may also from time to time recommend third party products or services for the Customer's consideration. The Supplier makes no warranty or representation whatsoever regarding such products and services and the Customer's use of such products or services is at the Customer's sole risk.
10.1 Condition 10.2 shall apply if the Website Build Services (or any other Services apart from Platform Services) are to be provided on a time-and-materials basis. Condition 10.3 and condition 10.4 shall apply if the Website Build Services (or any other Services apart from Platform Services) are to be provided for a fixed price. Clause 10.5 and 10.6 shall apply to Platform Services. The remainder of this condition 10 shall apply in all cases.
10.2 Where the Services are provided on a time-and-materials basis:
10.3 Where the Services are provided for a fixed price the total price for the Services shall be the amount set out in the Project Plan. The total price shall be paid to the Supplier in instalments as set out in the Project Plan on its achieving the corresponding Project Milestone (unless the Supplier agrees otherwise in writing). On achieving a Project Milestone, the Supplier shall invoice the Customer for the charges that are then payable, together with expenses and the costs of materials (and VAT, where appropriate), calculated as provided in condition 10.4.
10.4. Any fixed price contained in the Project Plan excludes:
10.5 Where applicable the Supplier shall issue an electronic monthly invoice published on the Cowshed Works Platform in respect of any monthly payment due in respect of the Platform Services.
10.6 The Customer shall pay for the Platform Services in advance by credit or debit card via the Cowshed Works Platform.
10.7 The Supplier may in its absolute discretion agree to the Customer paying for the Website Build Services in instalments over 12 months. Such agreement will be strictly conditional upon the Customer subscribing for Platform Services at all times whilst any sums remain outstanding to the Supplier.
10.8 Save for when payment for Services are required in advance in accordance with clause 10.5 above the Customer shall pay each invoice issued by the Supplier in full, and in cleared funds:
whichever is the earlier.
10.9 Without prejudice to any other right or remedy that the Supplier may have, if the Customer fails to pay the Supplier on the due date the Supplier may:
10.10 Time for payment shall be of the essence of the Contract.
10.11 All payments payable to the Supplier under the Contract shall become due immediately on termination of the Contract, despite any other provision. This condition is without prejudice to any right to claim for interest under the law, or any such right under the Contract.
10.12 All amounts due under this agreement shall be paid by the Customer to the Supplier in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). The Supplier may, without prejudice to any other rights it may have, set off any liability of the Customer to the Supplier against any liability of the Supplier to the Customer.
11.1 All Intellectual Property Rights in the Deliverables or arising in connection with the performance of the Services shall (subject to clause 11.3) be owned by the Supplier. The Supplier hereby licenses all such rights to the Customer free of charge and on a non-exclusive, non-transferable and worldwide basis to such extent as is necessary to enable the Customer to make reasonable use of the Deliverables and the Services as is envisaged by the parties. This licence will automatically terminate upon termination of the Contract howsoever arising.
11.2 The Customer acknowledges that the Customer's use of rights in Pre-existing Materials provided by the Supplier is conditional on the Supplier obtaining a written end-user licence (or sub-licence) of such rights from the relevant licensor or licensors on such terms as will entitle the Supplier to license such rights to the Customer.
11.3 All Intellectual Property Rights in the Customer Materials shall be owned by the Customer. The Customer grants the Supplier a licence to such Materials to the extent required to perform its obligations under the Contract.
11.4 The Customer shall indemnify the Supplier against all damages, losses and expenses arising as a result of any action or claim that the Site or the Customer Materials infringe any Intellectual Property Rights at a third party.
11.5 If any third party makes a claim, or notifies an intention to make a claim that the Customer Materials, the Services, the Site or the Deliverables infringe any Intellectual Property Rights of a third party the Customer shall:
12.1 The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Customer by the Supplier or its agents, and any other confidential information concerning the Supplier's business or its products which the Customer may obtain. The Customer shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know it for the purpose of discharging the Customer's obligations to the Supplier, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the Customer.
12.2 Each party may be given access to Confidential Information from the other party in order to perform its obligations under this agreement. A party's Confidential Information shall not be deemed to include information that:
12.3 Subject to condition 12.5, each party shall hold the other's Confidential Information in confidence and not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of this agreement.
12.4 The Customer shall indemnify the Supplier against all damages, losses and expenses arising as a result of any action or claim that the Site or the Customer Materials infringe any Intellectual Property Rights of a third party.
12.5 Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this agreement.
12.6 A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this condition 12.5, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
12.7 All materials, equipment and tools, drawings, specifications and data supplied by the Supplier to the Customer shall at all times be and remain the exclusive property of the Supplier, but shall be held by the Customer in safe custody at its own risk and maintained and kept in good condition by the Customer until returned to the Supplier, and shall not be disposed of or used other than in accordance with the Supplier's written instructions or authorisation.
12.8 The above provision of this condition 12 shall survive termination of the Contract, however arising.
13.1 The following provisions set out the entire financial liability of the Supplier (including without limitation any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
13.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
13.3 Nothing in these conditions excludes the liability of the Supplier:
13.4 Subject to condition 13.2 and condition 13.3:
14.1 Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate the Contract without liability to the other if:
14.2 Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this agreement shall remain in full force and effect.
14.3 Termination of this agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.
The Supplier shall not in any circumstances have any liability to the Customer under the Contract if it is prevented from, or delayed in, performing its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
The rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
18.1 If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
18.2 If any provision or part-provision of this agreement is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
19.1 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
19.2 Each party acknowledges that in entering into this agreement it does not rely on[, and shall have no remedies in respect of,] any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
19.3 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
20.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.
20.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.
Nothing in the Contract is intended to or shall operate to create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including without limitation the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of its terms.
23.1 Any notice or other communication given to a party under or in connection with this contract shall be in writing and shall be:
23.2 Any notice or communication shall be deemed to have been received:
23.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, "writing" shall not include email.
The Contract and any disputes or claims arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
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